HIGH-QUALITY CRT-261 - CERTIFICATION PREPARATION FOR SERVICE CLOUD CONSULTANT CERTIFICATION EXAM INFOR

High-quality CRT-261 - Certification Preparation for Service Cloud Consultant Certification Exam Infor

High-quality CRT-261 - Certification Preparation for Service Cloud Consultant Certification Exam Infor

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Tags: CRT-261 Certification Exam Infor, CRT-261 Vce File, CRT-261 Latest Dumps Sheet, Exam CRT-261 Questions Pdf, CRT-261 Valid Exam Tips

Just as an old saying goes, it is better to gain a skill than to be rich. Contemporarily, competence far outweighs family backgrounds and academic degrees. One of the significant factors to judge whether one is competent or not is his or her certificates. CRT-261 real test) Generally speaking, certificates function as the fundamental requirement when a company needs to increase manpower in its start-up stage. In this respect, our CRT-261 practice materials can satisfy your demands if you are now in preparation for a certificate.

All these three CRT-261 exam question formats contain the real, updated, and error-free CRT-261 exam practice test. These Salesforce CRT-261 exam questions give you an idea about the final Salesforce CRT-261 exam questions formats, exam question structures, and best possible answers, and you will also enhance your exam time management skills. Finally, at the end of Salesforce CRT-261 Exam Practice test you will be ready to pass the final Salesforce CRT-261 exam easily. Best of luck in Salesforce CRT-261 exam and professional career!!!

>> CRT-261 Certification Exam Infor <<

CRT-261 Vce File | CRT-261 Latest Dumps Sheet

The latest technologies have been applied to our CRT-261 actual exam as well since we are at the most leading position in this field. You can get a complete new and pleasant study experience with our CRT-261 study materials. Besides, you have varied choices for there are three versions of our CRT-261 practice materials. At the same time, you are bound to pass the exam and get your desired certification for the validity and accuracy of our CRT-261 training guide.

Who should take the CRT-261 exam

The Salesforce Service Cloud Consultants CRT-261 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants CRT-261 Exam Certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants CRT-261 Exam then he should take this exam.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q24-Q29):

NEW QUESTION # 24
After migration from Knowledge to Lightning Knowledge , Authors are unable to cretae FAQ article type , but can succefull create Install Notes article type.SupportMngers have confirmed that articles of type FAQ exist in production.
How shoud a consultant correct this problem?

  • A. Grant authors access to the FAQ records type
  • B. Grant Authors acess to FAQ artcle type
  • C. Set Article Or Wide to Public Read Write
  • D. Add Authors to the FAQ data category

Answer: A


NEW QUESTION # 25
Universal Telco sells and supports a line of smart phones. The company offers support via phone, email-to-case, web-to-case, and a customer portal. The call center manager is incented to drive support through customer self-service. Which report should be included on the manager's dashboard? Choose 3 answers

  • A. Number of Portal Logins per Day
  • B. Escalated Calls
  • C. Average Call Handle Time
  • D. Knowledge Article Usage
  • E. Cases by Support Channels

Answer: A,D,E


NEW QUESTION # 26
Which two areas can an Administrator make Open CTI features available to users when building a Lighting App using the App Manager? Choose 2 answers

  • A. On the Calendar right hand panel
  • B. On a record Activity Feed list
  • C. On a utility bar of the Lightning App
  • D. On a record Highlights Panel

Answer: B,C

Explanation:
Explanation
Open CTI features can be made available to users when building a Lightning App using the App Manager by adding them on a utility bar of the Lightning App or on a record Activity Feed list. A utility bar is a fixed footer that displays utilities (such as Open CTI SoftPhone) as icons in a panel at the bottom of every page in an app. Users can access Open CTI features such as making calls, receiving calls, transferring calls, or logging calls from the utility bar. An Activity Feed list is a component that displays all the past and upcoming activities related to a record, such as tasks, events, emails, or calls. Users can access Open CTI features such as dialing a phone number or logging a call from the Activity Feed list. Verified References: Service Cloud Consultant Certification Guide & Tips, Add Utilities to Your App's Utility Bar, Add Activities to Your Lightning Pages


NEW QUESTION # 27
Universal Containers (UC) wants to automate the process of case creation. While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB.
Which solution should a consultant recommend?

  • A. Email-to-Case
  • B. Outlook Integration
  • C. On-Demand Email-to-Case
  • D. Web-to-Case

Answer: A

Explanation:
Email-to-Case is a Service Cloud feature that allows you to automatically create cases from incoming emails sent to your company's support addresses. Email-to-Case can handle emails with attachments up to 25 MB in size (minus any text in the email). Email-to-Case also preserves email formatting and supports HTML emails with embedded images. Email-to-Case is suitable for customers who provide digital pictures of their problems as attachments. Verified References: Service Cloud Consultant Certification Guide & Tips, Email-to-Case Overview


NEW QUESTION # 28
A recent work task analysis for a service center revealed that service agents perform the same steps when closing a case and sending a survey through email. These steps take around 1 minute per case. With millions of cases closed each year, it is important to improve efficiency of this operation. the What is a recommended Service Cloud feature that improves the process?

  • A. Global Quick Action
  • B. Macros
  • C. Quick text

Answer: B

Explanation:
To improve the efficiency of the repetitive task of closing cases and sending surveys, using Macros in Service Cloud is recommended. Macros automate repetitive tasks with a single click, significantly reducing the time required per case and increasing overall operational efficiency, especially with a high volume of cases.


NEW QUESTION # 29
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